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Kitchenware News & Housewares Review Show Daily 8 7 Monday, March 20, 2017 BREW A BETTER CUP WITH ESPRO FRENCH PRESSES An interview with Bruce Constantine, ESPRO President. KNSD: What's new with ESPRO? BC: This year, we are showing off our guarantee along with our new entry- and mid-level glass ESPRO French Presses. Many housewares companies guarantee against defects, but we have taken it to another level and are also guaranteeing that the brewed coffee and tea is better. Even Oprah has taken notice! KNSD: Is ESPRO really guaranteeing a better cup of coffee and tea? BC: Yes! Since the launch of the ESPRO Press, users and critics have told us it brews a better cup. So this year we knew we could safely back up this bold state- ment. But we didn't want to just stop there – we asked ourselves what would you have to believe to make a customer a 'friend for life'? We studied brands we respect, particularly Patagonia and Nordstrom, and concluded we would need to stand by our customers through- out the lifecycle of their product owner- ship, without a time limit. KNSD: What changes were needed to your products or business to support the new warranty? BC: We made four big changes. First, we adopted a new motto – 'Make it Better' – to remind everyone on the team that every aspect of what we do needs to be better than the alternative. Second, we formalized identifying and eliminating the ways our products might fail into our design process. Third, we improved customer service so we could ensure expert help is available with a toll-free call. Fourth, we made a commitment to stock all wear parts even after a product generation is retired, so we can service our friends with- out a time limit. KNSD: This year you're showing off the huge expansion in the ESPRO Press lineup. How did your new warranty influence the product launch? BC: We're fortunate that critics already tell us that the ESPRO Press technology makes better coffee than any other French Press. But, consumer research showed that pour-over coffee lovers pre- ferred an oil-free cup that the original ESPRO Press couldn't deliver, so we invented paper-filtered press coffee that delivers the mouth feel that market craves. We also found that the press fil- tered tea but did not stop extraction fully, so we invented a completely new tea fil- tration. Then we found that all competi- tor glass beakers break much too easily, so we partnered with Schott Duran in Germany to develop a beaker that is 40 percent thicker. We found that French Press recalls are always caused when a run of glass beakers can slip out of the cage during pouring, so we invented the seat-belt for the French Press we call a safety-lock, so it will never hap- pen to our users. KNSD: That's what you meant by 'Make it Better.' BC: Yes, and our customer's ability to make better coffee and tea is guaranteed. Every ESPRO package commits to being "Friends for Life." You can't print that if you don't have products and processes designed to deliver! ESPRO is hosting all-day tastings. For more information, stop by booth #S3746 or go to www.espro.ca. SPACE SAVING ORGANIZATION SOLUTIONS MAKE FOR BETTER LIVING An interview with Matthew Albo, Vice President, Marketing + Canadian Sales, Better Living Products International. KNSD: Tell our readers about your com- pany. MA: Better Living Products was estab- lished in 1991 with a mandate of sup- plying every home with a practical and convenient way to eliminate shower bottle clutter. We continue to be recog- nized for pioneering the category and for our award-winning product, The Dispenser™. Through the years, we have expanded our product offering to address the growing need for bathroom organization – products that simplify our lives. Today, Better Living Products is a world leader in the designing, manufacturing and market- ing of innovative, quality bath and shower organization products for the consumer market. Key to these innovations is the sim- plicity of installation. All of our products are designed to be installed quickly and easily, most without the use of tools. KNSD: What makes Better Living unique? MA: With a focus on innovation, Better Living Products is constantly developing products that are functional and practical, providing time saving convenience during our daily routines. Our mission is to make life a little easier through having an organ- ized bath. High quality products remain paramount to our business and durability is a core attribute of all solutions we develop, since most, whether they are shower dispensers, bas- kets or squeegees, find their home within wet and humid shower environ- ments. We concentrate on utilizing noble materials, such as stainless steel, chrome, nickel and aluminum to deliver the absolute best quality to our customers with products that blend seamlessly into contemporary home décor. KNSD: What new products are you introducing this year? MA: 2017 announces the introduction of some exciting new products at Better Living. ROLLO is our new family of Toilet Tissue Reserves that bring artful storage to the bathroom. ROLLO is available in two trending patterns – choose from either the Modern Hexacube or Transitional Folia designs. The International Home + Housewares Show also marks the launch of our new GLIDE Shower Shelf. GLIDE brings clean, contemporary design together with the strength and durability of rust- proof aluminum into one unique organ- izer. With the feel of a built-in fixture, the shelf easily mounts to any wall without tools using waterproof silicone glue and dou- ble sided tape, for a secure and damage- free installation. The 18-inch wide shelf is generous to hold extra-large bottles and GLIDE is available with a fog- resistant mirror, which conveniently glides along the shelf rail and is also quickly removable for an up-close shave. KNSD: How can our readers find out more about your company? MA: For more information about our new range of products, please visit www.betterlivingproducts.ca, call 800.487.3300 and stop by the Better Living exhibit at booth #N7733 to dis- cover new sales opportunities! For more information, visit www.better livingproducts.ca, call 800.487.3300, email info@dispenser.com or stop by booth #N7733. PRODYNE UNVEILS EXCITING NEW INTRODUCTIONS AT SHOW Prodyne, the originator of fruit infusion beverageware, debuts the new Fruit Infusion Flavor Jar. Infuse water, tea, spirits and more with delicious natural fruit flavors with the new 45-ounce jar. It holds a good portion of sliced fruit to add a robust flavor to your beverage. The removable neck has a strainer to hold back fruit while you pour. The easy-grip cap with air-tight silicone seal helps keep your beverages fresh and allows you to shake for rapid infusion. The jar is avail- able in three attractive colors: black, white and red. Prodyne adds three new items to its top selling On Ice Serveware line. The Flip-Lid Appetizers On Ice is a versatile two-piece appetizer tray with dual pur- pose lid/ice tray that will keep appetizers and such covered or chilled and fresh on ice. Use the tray with lid to keep cold or hot appetizers covered or for refrigerator storage. Then when ready to serve, flip the lid over, fill with ice and nest the four-section main tray above to keep food chilled. The Condiment Bar On Ice is a four- compartment service bar for keeping condiments, garnishes, salad bar fixings and appetizers chilled and fresh. The four-condiment compartments set atop the bottom tray to keep everything cool throughout the party. Veggie Sticks & Dip On Ice are unique servers for veggie and fruit sticks with dip. Set up as separate taste stations around the party or use as indi- vidual handheld servers. Sold as a set of four, the two-part servers each have a three- chamber upper section for your appetizers and dip that nests onto the bottom ice chamber. Easily transport and serve beverages with the uniquely designed Stay-Put No-Tip Stemware Tray. Safely carry up to 12 or more wine or champagne stems at a time, as this tray keeps stems bal- anced and prevents spills. The two-part tray includes a slotted upper tray and a bottom tray that reverses to be used as an all purpose utility tray. Turn the party upside down with the HOPSY-TURVY 12-ounce acrylic beer glasses. Double wall design keeps your beer colder longer. The outer wall has an attractive pilsner shape with a thick bot- tom while the inner wall is shaped like a beer bottle flipped over for a unique topsy- turvy optical effect. The two-pack glasses are BPA free and dishwash- er safe. Additional intro- ductions include the PRIMA Acrylic B e v e r a g e w a r e Collection, Legacy Stainless Steel Martini Picks and Swizzle Sticks, SLOPE Wine Buckets, METAL- LA Stainless Steel Double Spoon Rest, HONEY PLEASE Acrylic Honey Jar with Dipper and more. With these exciting new additions, Prodyne expands its line of quality kitchenware, serveware and barware. For more information, call 800.822.4776, visit www.prodyne.com or stop by booth #S423.