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Food Equipment News 2 7 Friday, February 10, 2017 FILTERCORP'S SUPERSORB CARBONPADS: BUDGET-FRIENDLY, ECO-FRIENDLY An interview with Tommy Hogue, Director of Operations for a Krystal Hamburger franchise group in Tennessee. FEN: Why is frying oil management so important? TH: The majority of our products are deep fried, and the shortening quality makes all the difference in the food qual- ity and the appearance of the product. The cleaner and fresher the shortening, the better the food cooks and looks. Older and darker shortening has a nega- tive impact on the quality of the product. The average joe customer doesn't see this operation. But the oil doesn't have a long life span and the quality dete- riorates quickly. It can even affect the air quality of the restaurant. FEN: How did you make the switch to Filtercorp? TH: When we first met with their team, we did a training session and tested their filters in a couple Krystal restaurants. We saw that they did a better job filtering, used less filters, without needing to buy additives. We liked what we saw and have been using them ever since – for around 10 years now. They've gone over and above what you get from a lot of companies in terms of being helpful, assisting us and making sure we get the right product. FEN: What were the main benefits of SuperSorb CarbonPads? TH: The pads can be used twice (per day), whereas paper filters need to be changed every time, so it's cost effec- tive in that way. They also do a better job filtering the product versus paper filters, and typi- cally a paper filter has an addi- tive powder, called magnesol, that you have to add to the shortening. So not only do you save in the number of pads and filters, but you don't have to buy any extra additives. It's also easy to use, and easy for your average team member in the restau- rant to take care of the shortening. You're going have a better quality product and a better appearing product, so it's a win- win. FEN: How has Filtercorp affected your product quality? TH: Our fries are a more golden brown color, and our chicken filets are a better brown color versus a darker color. When the filters are used correctly, it's definite- ly beneficial in all phases – a higher quality product and better appearing food. Customers know if you serve an inferior product. I've been in a restaurant as a cus- tomer, and you get fries and they're dark and limp and greasy and you know the shortening hasn't been changed or filtered, and they have bad shortening in the fryers. FEN: Any final thoughts on the food industry? TH: The restaurant industry is so com- petitive – typically there's a competitor on every street corner. So any little thing you can you do to ensure cost savings, providing a better quality product, pro- viding a consistent product – you have to take advantage of anything you can to do better than your competitors. Filtercorp helps you do that. For more information, go to www.filter corp.com or stop by booth #565. SELKIRK FACTORY-BUILT GREASE DUCT CHOSEN FOR OHIO'S FIRST CASINO Selkirk factory-built grease duct was installed in the Horseshoe Casino, Ohio's first casino, located in the historic Higbee Building (Terminal Tower) in downtown Cleveland. Jim Evans, Mechanical Designer at URS Corporation, indicated that he spec- ified Selkirk's factory-built grease duct because of the minimal slope requirements. The requirements were further explained by Terry O'Brien, Selkirk's local representative from Mussun Sales. "Because the main street- level was going to be the main floor of the Casino, they had to put the kitchen and food prep below street level, which had a lower ceiling. This brought con- cerns about maintaining safe headroom clearances for employees." The job would have required an 8.3 percent slope if traditional welded black iron was used, but because of Selkirk's UL listed round, stainless, double wall design and increased safety benefits, only a two percent slope was required by the local code authority. Unlike field-fabricated black iron, Selkirk's modu- lar grease duct allows for quick and easy installation and does not require any welding, giving the proper- ty owner a better experience during retro work. Gary Pasko, General Superintendent at Franck & Fric Inc., the installing contractor, explained, "As a fab shop, your [Selkirk] product helped free up the shop to work on other priorities." Since on-site welding is not necessary, no additional firewatchers are needed when doing multi-story installations. Selkirk Corporation has been a lead- ing manufacturer of chimney, venting and air distribution products for the commercial and residential HVAC industries for more than 80 years. Selkirk manufactures products in the United States, Canada and Mexico. Selkirk kitchen grease ducts have been installed in every style of restaurant, whether stand- ing by itself or incorporated into an air- port, hospital, university, stadium, casi- no, hotel or government building. Just ask, and Selkirk will be happy to tell you the specifics. Visit Selkirk at booth #2342. For more information, go to www.selkirk commercial.com or call 800.848.2149. SIMPLE SECURE PAYMENTS – AND DELIGHT YOUR CUSTOMERS TOO! Meet Justin. Justin is one of over 80 mil- lion millennials in the U.S., a generation that now outnumbers baby boomers. Justin is your future. He expects great food, great service and what is this, a great payment experience? Yes, that's right; the myriad of payments have evolved from just cash, checks, debit and credit. Today, your consumer is expecting payment security in knowing that his or her infor- mation is secure, and is expecting pay- ment options with the ability to select a wallet, wearable or (insert the newest trend that popped up last week) along with payment efficiency. Consumers have come to expect speed of service and don't want to be slowed down with the per- ceived eternity it's currently taking their new EMV chip card to process. From a restaurant's perspective, pay- ments are the last thing you want to worry about – payment security, mobile pay- ments, payments management, regula- tions and compliance, fraud alerts, con- sumer engagement, chargebacks – the list goes on. Enter Verifone. Verifone is trust- ed by over 60 percent of restaurants and retailers in the U.S. and has protected over 10 billion user transactions with encryp- tion. So, what does this all mean for you? Need help with speed of service? Speed transactions with mobile devices that help with line busting, payment at the table and combating a drive-thru a mile long. Having customer service issues with incorrect orders? Explore order confirma- tion screens that not only assist with mak- ing sure that orders are correct, but also increase revenue by upselling things like bacon. Want payment options that are futureproof and protected? Trust Verifone – the payment experts. Let it take the worry from you for EMV implementation, PATT, support for mobile payments and wallets. Get the peace of mind with encryption and tokenization while you let Verifone focus on payment security and whatever is next. For more information, visit www.verifone.com. SAY GOODBYE TO COMMENT CARDS, HELLO TO CUSTOMER ENGAGEMENT ACE+ Mystery Shopping is owned and operated by military families and was founded in 2001. After 15 years, ACE still strives to provide its restaurant clients with excellent customer service and identify problem areas. ACE has always been a full service mystery shopping company. Recently, it began to notice a trend that its customers were craving more and more customer engagement. In early 2016, it decided to pair mystery shopping with live customer satisfaction surveys that provide guests a fun experience that encourages them to want to give feedback. It has found that these surveys really help restaurants to better connect with their customers. President Julie Simbro and Vice President Erika Wooton understand the importance of great customer service, because they know you must lead by example. They make a great team, mak- ing sure client needs are being met and new and innovative ideas are being offered. ACE Mystery Shopping works with restaurateurs that have a vision of what they would like their customer experi- ence to be, how they would like their cus- tomers treated and the type of customer engagement that is being provided at their restaurant. Simbro, Wooton and the rest of the ACE Mystery Shopping team will be your biggest cheerleaders and also your biggest fans. They work hard to make sure that you have the tools you need to make your customer engagement pro- gram a success. They work seven days a week, 365 days a year to make sure that their favorite people (their clients) are very well taken care of. They take pleas- ure in seeing your success and enjoy every minute of it. The team at ACE Mystery Shopping believes that all restaurants, large or small, can rise high above the competi- tion with the right tools in place. If you need something on a weekend or after hours, it will be there for you. Just ask and ACE will deliver. Learn more at www.acemystery shopping.com or call 866.240.7324.