Issue link: http://osercommunicationsgroup.uberflip.com/i/562184
W i r e l e s s W o r l d T h u r s d a y, S e p t e m b e r 1 0 , 2 0 1 5 2 8 of information to your authorized techni- cians – you want to make sure that every- one gets only the information that pro- vides each of these stakeholders with the experience that you want them to have. WW: Does that help companies to deliv- er better customer service? BS: Absolutely. It enables high-quality consistent customer service and consis- tent messaging about the brand, whether the information is being accessed through a desktop computer, a laptop or a mobile device. That's particularly important for today's Millennial generation consumer, who wants high-quality service across all channels at all times. They don't want to be asked the same questions more than once. They feel that they should be able to be heard on any device, and if they aren't heard, they go on their social media and make sure they're heard. Our platform helps you avoid the InfiniteKM (Cont'd. from p. 1) consequences of that kind of social media disaster by smoothing out the transac- tions between you and your customers, so that your customers are getting the consistent brand messaging and the sup- port that you want them to have. WW: Your technology platform is invis- ible to the end user. Who are your cus- tomers? BS: Over the past 20 years, we've worked with a lot of Fortune 500 compa- nies with some of the best brands out there. The technology is proven in help- ing great brands providing great cus- tomer service, and it's adaptable to a wide range of needs. Brands using InfiniteKM are better able to keep up with the flow of informa- tion in the field, to be able to develop a consistent sales and service message. Learn more by visiting booth #3132 dur- ing CTIA Super Mobility. After the show, email bsellors@InfiniteKM.com. on defined categories of workers within the industry. The NWSA is planning a gradual, progressive roll out of these respective programs to the marketplace. It is anticipated that the Signal Person, Rigger I and Rigger II programs will be the first to launch. The Telecommunications Tower Technician I (TTTI – Authorized Climber) and Telecommunications Tower Technician (TTTII – Competent Climber) programs will likely be the next programs to launch. Other assessment and certifica- tion programs the NWSA will likely develop include Antenna & Line Foreman, Tower (Stacking Foreman), Structural Modifications, Foreman, DAS Systems, Small Cell Systems, Broadcast Structures and Outside Plant/Fiber to the Home and Business. "The wireless industry has collabo- rated in unprecedented fashion to estab- lish national assessment and certification programs for its workforce," said NWSA consultant Chuck Slagle, a former Sprint Environmental Health and Safety Executive. According to Slagle, there's a direct correlation between safety and quality – if you hire a safe worker who's certified, there's going to be a direct cor- National Wireless (Cont'd. from p. 1) relation to the quality of the network. "The NWSA will provide the wireless carriers with a mechanism to require NWSA worker credentials in their con- tracts in order to complete work on their projects. It will give carriers clarity and confidence, because it's based on a nationwide, standardized approach," added Slagle. "Every sector of our smartphone economy depends on lightning-speed connectivity and this is made possible by the men and women who deploy wireless infrastructure on communication sites," stated Todd Schlekeway, Executive Director of the National Association of Tower Erectors (NATE). He likened the NWSA's professional certification to those that apply to other occupations that demand high-level skills from their workers. "If you're a truck driver, you need to get your CDL. If you are a nurse, you have to take nursing boards. NWSA certification will be a source of pride for the industry workforce," Schlekeway emphasized. For more information on the National Wireless Safety Alliance or to request a NWSA representative to speak at an industry event, visit http://nws-a.org today. Learn more at booth #4059. BETTER MOBILE VIDEO CONFERENCING WITH BEAM Many people use Beam, a form of mobile video conferencing, for collaboration between distributed teams, giving remote employees better access to everyday office life, visiting the main office while away on business travel and attending events. Universities are using Beam to boldly go where they haven't gone before. Beam Smart Presence Systems are arriving on campus, and Beam con- nects students and professors in new ways for sharing knowledge, attending class and creating a great customer expe- rience for students. Beam fulfills the need for shared awareness between people, places and things by combining mobility and video conferencing to for an immersive commu- nication experience anywhere and every- where conversations take place. Beam enables people to be there and interact nat- urally by seeing and being seen, hearing and being heard, with the freedom to move about from anywhere in the world. At Cornell Tech, Professor (and self proclaimed Beam evangelist) Serge Belongie uses the Beam at least six times per week, while guest lecturers, teaching assistants and professors have beamed in from California, Ithaca, Israel and more. In addition, Professor Deborah Estrin was able to watch presentations, congrat- ulate graduating students and mingle in the crowd of guests – all while being 5,000-plus miles away in Israel. Universities are using Beam outside the classroom as well. Dr. Peter Wielinski, Chief Student Services Officer at M State, said the college invested in the new technology primarily as a way to help meet the needs of students. With four campus locations and its online eCampus, Wielinski said, the college often faces the challenge of scheduling assistance for students at times of high demand, such as the start of a new semester. "With a distance of 50 to 100 miles between our four campuses, the use of our Beams ensure that the most appropri- ate person can provide face-to-face sup- port services anywhere on campus with- out delay," Wielinski said. Wielinski said M State has estimated that the use of Beam could save the col- lege up to $45,000 annually in travel costs for student services staff. They could also cut down on travel time and costs for administrators and others who will be able to use the technology to avoid driving for meetings and allow the college to invite guest lecturers and experts to interact with students – with- out any travel time or expense. Often, students cannot attend a classroom in-the-flesh due to disability, sickness or injury. University of Maryland Ph.D student Kavita Krishnaswamy has Spinal Muscular Atrophy and is unable to leave her home easily. She beams into academic confer- ences around the country and defended her thesis using the device. Professor Tim Oates, University of Maryland, Baltimore Campus, said the following: "I was initially skeptical that the use of the Beam would be much different from phone or video chat. We did a practice run of Kavita's talk using the beam in the room where the actual defense will take place. Kavita stood at the head of the table to give her presentation; she would turn to look at the screen when videos played so she could watch and comment. Then, after the presentation we walked together through the halls of the building back to my office. Kavita said she had not been in the building in about four years, and she clearly enjoyed being able to return. We took a couple of pictures together. In effect, having her there with the robot was very close to having her there in person. It was a rather surprising and remarkable experience." Beam has the opportunity to help universities, and every company, beam in guest lecturers, customers, beam in peo- ple who are away on travel, beam in remote employees who are sick or injured, share operations between multi- ple campuses, link teams who are work- ing on similar projects, and overall - con- nect people anywhere and everywhere conversations take place. For more information, visit www .suitabletech.com. ADLENS COMPUTER EYEWEAR COULD SOLVE YOUR WORKPLACE ACHES AND STRAINS Do you experience the classic stiff neck, dry eyes and headaches that come with a desk job? Don't call your chiropractor just yet! You may be suffering from digi- tal eye strain, related to Computer Vision Syndrome (CVS). Staring at screens for large parts of the day is an increasingly common part of many jobs – but it is not natural for the human body, or the human eye. Your eye muscles strain to maintain clear focus on the screen, all while you squint against the brightness of the screen's backlight. To top this off, you may be leaning for- wards to see more clearly as your eyes get tired, putting strain on your neck and your back. By the end of the day, you might just be aching from head to foot! If this experience rings any bells, you need to be on your guard against dig- ital eye strain. On top of all the above, the blue light emitted by screens can itself cause extra strain and discomfort due to the way it interacts with the eye. These wavelengths are between 400nm-500nm, 450nm being the most harmful. Prolonged, unprotected eye exposure to these wavelengths can signifi- cantly increase discomfort, and emerging thoughts suggest it could even contribute to age- related macular degeneration (AMD). A whopping 60 percent of Americans report spending more than six hours a day in front of a screen, accord- ing to the Vision Council's recent report, so just think how much of this harmful blue light they may be exposed to! As society keeps changing and screens of all kinds become more and more indispensa- ble to our daily life, whether your cell- phone, TV, tablet or computer, we all need to take steps to keep our eyes healthy. Adlens[R] Interface™ has been specifically designed as a way to take action against digital eye strain. With a lens tint that filters out an incredible 80 percent of the most harmful blue light, it is a fantastic way to shield your eyes while using screens. Not only that, but the adjustable focus function gives relief to your eyes as they strain to keep a constant level of focus. With the turn of small dials on the frame corners, each lens can be adjusted between -6D to +3D, enabling clear vision from 30cm away to the distant horizon. Perfect for adjusting to any screen, with- out the need to hunch over or squint. Be strain-aware and pick up a pair of Adlens Interface today. For more information, visit www.adlens.com.