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Food Equipment News Thursday, February 9, 2017 1 4 FILTERCORP COMMITTED TO PROVIDING OUTSTANDING CUSTOMER SERVICE An interview with Dale Bennett, an industry expert, who has held executive operations positions with Hardee's Food Systems, Church's Chicken and two top QSR chains. FEN: When did you learn about Filtercorp SuperSorb carbon pads? DB: In 2010, while consulting for a major 100-store seafood chain. After my consulting work at the seafood chain, I accepted employment with a 2,000-plus store QSR chain. As a result of my find- ings at the seafood chain, I initiated an oil management project for the QSR chain. We thoroughly tested Filtercorp product against various alternative filter mediums plus our current filter medium. Filtercorp outperformed all test alternatives. FEN: What were the results of your test- ing? DB: The seafood chain rolled out the Filtercorp product throughout its entire company and franchise locations. The QSR chain has rolled out the Filtercorp product throughout all company loca- tions and approximately 50 percent of its franchise community. FEN: What are the benefits of using the Filtercorp product? DB: A more thorough filtering process resulted in extended oil life in a standard three bank fryer setup by an average of two days. There was improved customer satisfaction through improved product quality and a reduction in filtering time by 50 percent. Team members were more motivated to filter as a result of an easier process. FEN: Why should restaurant operations use this product? DB: The Filtercorp SuperSorb Carbon Pads filter much small- er particles of debris from oil (0.5 microns – equivalent to small parti- cles of sand), thus resulting in longer oil life and significant improvement in prod- uct quality. Filtercorp filter pads can eas- ily be custom fit to almost every config- uration of built-in or portable filter machines. The filtering process is reduced by 50 percent because the oil does not require polishing. The Filtercorp team provides outstanding customer service support from Alpha and Beta test- ing periods through system rollout. Its ongoing customer support is superior. I've been in the QSR industry for over 30 years and have not experienced this level of customer service from any other equipment provider. FEN: Any final thoughts? DB: The biggest challenges operators have in maximizing oil life is operator execution and compliance. Additionally, selecting the right filter medi- um is critical. Let's face it, fil- tering oil is not an easy task and it is time consuming. Filtercorp's SuperSorb Carbon Pad is easier and more efficient to use. It ensures a consistent filtering process because it does not require a specific amount of powder or time to polish. Team members are less likely to skip the daily filtering process. Filtercorp has been a true partner in developing the most effective and effi- cient oil management program through its commitment to outstanding customer service. Its commitment to customer service goes well beyond the sale of their product. For more information, go to www .filtercorp.com or stop by booth #565. COBRA: FREQUENTLY ASKED QUESTIONS Q: Is the COBRA system another stored- pressure system like the Amerex KP sys- tem? A: No, it is a cartridge-operated system with many features and benefits not found in either stored-pressure or car- tridge-operated systems. Q: Will the KP and Zone Defense sys- tems be discontinued? A: No, the KP and Zone Defense systems will continue to be available. Q: What is the difference between the COBRA system and other systems? A: There are two main differences. 1) Black threaded pipe is not used for the agent distribution piping. Instead, stain- less steel tubing and special "push to fit" fittings are used to make a more aesthet- ic installation, a faster installation and better hydraulic characteristics. 2) There is an option for using electrical detection and activation that is fully supervised, including an option for supervising the pressure and placement of the nitrogen cartridge. Q: Will you need to have an electrician bring 110 VAC to the panel on a dedi- cated circuit if you use electrical detec- tion? A: No. The STRIKE panel for the COBRA system is completely independ- ent of building power. It is entirely pow- ered by a primary and secondary battery. Q: How do you run the wires? A: The STRIKE control panel and COBRA electrical devices are "plug and play" using factory assembled cables with connectors that are weather-proof, color-coded, keyed and latching. Q: Is it a 24 VDC system? A: No, the entire system runs off of 3.5 VDC. Q: Are there recorded events available from the panel? A: Up to 100 history events with date and time stamp are retriev- able from the STRIKE control panel. Q: Do you have to use electrical detection? A: No, there is an option to use pneumat- ic detection with the COBRA PRM (Pneumatic Release Module). Q: What is the set point for the linear heat detector? A: 356 degrees Fahrenheit (180 degrees Celsius). Q: What is the maximum ambient tem- perature for the linear heat detector? A: 250 degrees Fahrenheit (121 degrees Celsius). Q: What do you do if you need a higher temperature? A: There are spot sensors available with a set point of 485 degrees Fahrenheit (252 degrees Celsius) with a maximum ambient temperature of 375 degrees Fahrenheit (190 degrees Celsius). Q: Do you have to run the cabling in conduit? A: Check with your local requirements, but Amerex does not require that you run the cabling in conduit – except the linear actuator circuit which must be run in 3/4-inch conduit. You may prefer to run the cabling in conduit for a number of reasons. Q: Do you have to use the cables sup- plied by Amerex? A: Yes, this is a requirement of the sys- tem and its listing. You cannot make your own cables. Q: How often are the batteries replaced? A: The primary battery is replaced by the secondary (back-up) battery and a new battery placed in the secondary position every six months, or when a low battery condition is observed. Q: What does the system look like? A: All enclosures for the COBRA agent cylinders, the STRIKE control panel and the reset relay module are stainless steel. For more information, go to www.amerex- fire.com or stop by booth #2849. GLASTENDER INTRODUCES VINFINITY WINE PRESERVATION SYSTEM Glastender, Inc., headquartered in Saginaw, Michigan, has its new Vinfinity wine preservation system on display at NAFEM. "There is a trend of operators want- ing to offer an expanded selection of wine by the glass," stated Todd Hall, President of Glastender. "The patented technology in our new Vinfinity wine preservation system drastically reduces the waste typically associated with wine by the glass programs by removing 95 percent of the air in any open bottle in less than two seconds." Opening a bottle of wine exposes it to oxygen in the air, which over an extended period leads to a change in its color and aroma. These changes begin to take place within a few hours. Most wine experts agree that without a preservation system, most wines should not be served after three days. The Vinfinity wine preservation sys- tem allows bar owners to expand their wine by the glass menu by minimizing the waste typically associat- ed with opening a bottle of wine. By removing the air from the bottle, the Vinfinity system drastically delays the damaging effects of expo- sure to oxygen. The Vinfinity system includes a central vacuum unit conveniently located within your underbar lineup and a vacu- um gun positioned where it is most con- venient for the bartender. After each pour, the bartender uses the vacuum gun and a Vacu-Vin ® stopper to apply a vacuum to the wine bottle in less than two seconds, keeping the wine preserved for up to 21 days. The fast operation allows the bartender to use the system after every pour to ensure wine quality is maintained. No special storage cabinet is required, so there is no limit to the number of bottles that can be used with the system. Also, there is no special dis- pensing apparatus required, which means there is no tubing or dispensing valve to clean or maintain. The wine is free poured for convenient, traditional service. For more information, visit www .glastender.com, call 989.752.4275, email info@glastender.com or stop by booth #1027.