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Gaming News 1 2 2018 Best of Show 2018 Best of Show Creating Loyal Customers with Midax By Don Pietras, President, 1 Stop Fuel and Convenience Stores Loyalty. What exactly does that mean? Just more profit or creating value in a customer's mind by being more in touch with their shopping patterns and providing products and services they demand in their busy lives. Loyal customers spend more per visit and visit more often. We strive to give our customers a better buying expe- rience. In today's world, I firmly believe that customers now expect some type of loyalty program. We feel that the partner- ship we have developed with Midax gives us a world class program tailored to our customer base. Free gas still seems to be the best motivator in the customer's mind, and Midax allows us to target out- side at the pump as well as inside for tar- geted promotions. We offer every customer a truly flex- ible payment card that combines pay- ment functionality using Midax ACH as well as the sophistication of our loyalty program. We have fleet capability and are constantly in touch with customers through targeted emailing and recogni- tion through customer specific rewards. We work very hard to keep our pro- gram relevant. It's important to stay fresh and constantly remind your loyal cus- tomers of the benefits of the program. Midax offers the flexibility and creativity to help achieve our goals and assists us with creating relevant promotions that keep the program fresh and exciting for our customer base. With advances in mobile technology, we see this becoming more important in the future and are working actively with Midax to give cus- tomers the benefits that are presented. Our partnership is now six years strong and we feel Midax keeps us at the forefront of technology in the fuel and C- store industry. DMJ One Stop Operates 11 fuel and convenience stores throughout Michigan, with offices in Davison, Michigan. Midax provides payment, fuel, loyalty and managed services. Visit Midax at booth #1532. For more information, go to www.midax.com or call 757.620.4168. TSSI Maximizes Recovery on Goods Perceived as Undesirable Technology Solutions & Services, Inc., (TSSI) remanufactures products that have already been produced. The com- pany offers expanded capacity and capabilities for reverse logistics. TSSI is focused on enhancing service capa- bilities for mobile products. This includes increasing pro- duction capacity as well as enhancing cosmetic capa- bilities to bring products closer to a "like-new" con- dition. Other remanufac- turers focus on making a unit functional again, but TSSI brings a refurbished product back to or close to an A-Grade condition. This allows clients to increase resale by more than 30 percent, a sizable increase in recovery for their clients. Headquartered in San Bernardino, California and founded in 1999, TSSI is an R2-certified, full-service, reverse- logistics company, specializing in reman- ufacturing solutions for consumer elec- tronics, IT and mobility device industries. They provide a host of customized servic- es specifically designed to manage refur- bished products. These services include screening, testing, repair, data collection and reporting while utilizing environmen- tally friendly disposal practices. TSSI partners with manufacturers, retailers and distributors to facilitate their ability to effectively manage their returned goods. From a returned asset management perspective, the mobile industry appears to be where the PC industry was over 20 years ago. TSSI was successful in the evolution of asset man- agement in their PC group and now man- ages returned assets for brands such as HP and Lenovo. The company has five locations, nearly half a million square feet and over 1,200 employees. They provide services on a contract as well as one-time event basis. They are adept at managing run- rate returns, product recall or rework projects. They are rel- atively new to the mobile market and offer intelligently structured asset management programs to their customers. The company's goal is to become an extension of their clients' asset recovery process by providing cost effective, revenue-maximizing solu- tions. TSSI's services are designed to maximize recovery on goods that many people perceive as undesirable, yet are still potentially tangible assets on a com- pany ledger. The processes expertly manage returned goods from the begin- ning of the returns process through to final disposition. Some clients only require broken glass LCD/LCM service while others may want whole phone refurbishment, kitting and fulfillment services. Services can be separated out or bundled together on an as-needed basis to suit the unique requirements of each individual client. Product returns continue to have an increasing impact on the bottom line; therefore TSSI strives to proactively provide clients with revenue maximizing solutions to their unique asset recovery needs. For more information, visit www.tssius.com.