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Chain Drugstore Daily 2 3 Tuesday, August 22, 2017 UNCOMPROMISING QUALITY FROM PAR PHARMACEUTICAL Since 1978, Par Pharmaceutical has been at the forefront of developing, manufacturing, marketing and distrib- uting safe, innovative and cost-effec- tive pharmaceuticals that help improve patient quality of life. Every week in America, several million Par prescrip- tions are dispensed. In return for the trust that is placed in the company, it is committed to providing products of uncompromising quality. In fulfilling this mission, it delivers value to its customers and the physicians and patients that rely on it. In September 2015, Endo International PLC acquired Par Pharmaceutical, merging the busi- ness with Qualitest, thereby expand- ing the generics business to a top industry leader. Endo develops, man- ufactures, markets and distributes quality branded pharmaceutical and generic products through its operat- ing companies. Endo has global headquarters in Dublin, Ireland and U.S. headquarters in Malvern, Pennsylvania. Today, Par Pharmaceutical's sales place it among the top four largest generic pharmaceutical companies in the United States. Par conducts manu- facturing in the United States and abroad, and markets and/or licenses more than 200 prescription drug prod- uct families. At Par, its most important resource is the talent and dedication of its more than 2,800 professionals in offices in Chestnut Ridge, New York; Irvine, California; Rochester, Michigan; Stratford, Connecticut; Chennai, India; Montebello, New York; London, England; and Huntsville Alabama. Each employee is part of a culture that values integrity, cus- tomer focus, teamwork, innovation and performance. Since the beginning of 2015, Par has acquired Ethics Bio Lab Pvt Ltd, an India-based contract research organization that conducts bioavail- ability, bioequivalence, pharmacoki- netic and clinical endpoint studies, and Innoteq, Inc., a developer and manu- facturer of innovative coated products, including orally dissolving thin films and transdermal patches. Par possesses one of the most promising new product pipelines in the generic drug industry, with more than 120 products awaiting FDA approval, including almost 30 first to files, and approximately 100 other products in d e v e l o p - ment with continued focus on paragraph 4 and first to file opportunities. In recent years, the company has introduced generic versions of several major pharmaceutical products, including the following: Diclofenac Sodium Topical Gel 1% (Endo's Voltaren Gel ® ) Fluoxetine HCL Tablets 10mg and 20mg (Lilly's Prozac ® ), Quetiapine Fumarate ER Tablets 50mg, 150mg, 200mg and 300mg (AstraZeneca's Seroquel XR ® ), Ezetimibe Tablets 10mg (Merck's Zetia ® ) and Dexmethylphenidate ER Capsules 25mg and 35mg (Novartis' Focalin XR ® ). Visit Par Pharmaceutical at booth #209. For more information, go to www.parpharm.com. RISING ABOVE THE REST THROUGH BETTER RETURNS By Rob Zomok, President, Supply Chain Network, Inmar The one clear takeaway from the decline in brick and mortar retail is that now is the time for sellers – all sellers – to fully optimize their omni- channel fulfillment. That means priori- tizing customer-friendly returns. Now. Shopper expectations must be met. Even as more and more shoppers eschew the traditional storefront and embrace digital as their central, if not singular, shopping channel their expectations are that the quality of the online shopping experience match – if not exceed – what they could enjoy at their favorite brick and mortar retail- ers. But it's not product reviews or 360-degree views they count as digital "must haves." It's easy, hassle-free returns that are foremost among shop- pers' customer service requirements. Sixty-seven percent of shoppers check the returns page before making a pur- chase and 58 percent specifically refer- ence wanting a "no questions asked" returns policy. Perhaps even more importantly, 92 percent of shoppers will purchase again if returns are easy. Customer service is critical. Shoppers are making it clear what they want from those who want their busi- ness and sellers who fail to maintain the best-possible customer service online (and across all channels) are paying the price. According to some customer service experts, 65 percent of consumers have cut ties with a brand over a single poor customer service experience. Additional research in this area reveals that an estimated $41 bil- lion is lost by U.S. companies each year following a bad customer experi- ence. In today's super-competi- tive marketplace that's not diffi- cult to believe but it is difficult to accept – and yet it doesn't have to happen. Analytics are essential. Successful companies under- stand the value of using returns data to make informed business decisions. They apply analytics to product returns to predict product flows, optimize inventory, set pricing, guide packaging and manage staffing – all to improve the customer experience and, ultimate- ly, reduce returns. But without inte- grated systems in place for processing returns, sellers cannot leverage avail- able data to improve operations and enhance customer service. Process must support policy. Inmar 's Returns Management Application SaaS enables sellers to establish exactly the kind of returns process that shoppers are demanding while providing superior supply chain flexibility and visibility and delivering back detailed voice-of-customer. Combining Inmar's decades of product processing experience with a proven platform for web- based returns management, this solution speeds credits to cus- tomers and helps create a total shopper experience that differen- tiates and elevates the seller in the eyes of shoppers. Best of all, Inmar's SaaS solution allows retailers to adapt their supply chain to stay ahead of consumer expectations without significant capi- tal expenditures. Service will drive sales. Shoppers are thinking about returns before they purchase. They're choosing where to buy based on the returns poli- cy and they're going back to sellers who enable easy returns. Ensuring shoppers have the confidence to purchase by cre- ating confidence in returns is how sell- ers – all sellers – will move shoppers to press the "checkout" button. For more information, visit booth #3031. TILT-UP STYLE MODULAR ROOMS FROM UNIWEB Does your store need a new room? A manager office, consultation room, shipping and receiving station, secure cash room, complete pharmacy center, temporary space, reception area or a work/mail station? Regardless of its purpose, insist on a room that meets or exceeds your specifications cost-effectively and effi- ciently – a room that enhances your company's function and style. Uniweb's Tilt-Up Style Modular Rooms provide the answer. Uniweb Modular Rooms are designed, com- pletely factory built and UL factory wired prior to arriving at the construc- tion site. Precision engineering and assembly-line productivity generate savings in installation labor, needed materials and construction time. With minimal in field variables when installing a Uniweb room, materials costs are contained and fewer installers are required to achieve top-quality assembly. The speed of the room's set up allows other subcontractors to begin and complete their work faster than in other construction methods. The rapid construction phase helps to maintain your budget, while maximizing your operating and investment dollars. By the way, Uniweb Rooms depreciate as a fixture as opposed to a capital or lease- hold improvements. Under present tax laws, typically, every third or fourth room purchased gives you one free. Uniweb Tilt-Up facilities reflect the design and production of innova- tive, functional and aesthetically pleas- ing rooms at costs that challenge the development of traditionally construct- ed rooms. Uniweb recognizes how cru- cial your retail, consult or pharmacy space appearance is to you and to your cus- tomers. Uniweb's design team works alongside your personnel and architects to craft and create a welcoming ambiance for the customers. The components will meet your company's specific aes- thetic requirements, includ- ing surface options, materials, custom colors and finishes coordinating with your store's interior. Column-free uprights with contin- uous channels allow for an integrated and flexible clutter-free functional working environment with unrestricted merchandising or storage space. Modular shelving, cabinets and acces- sories are easily interchangeable and exceptionally practical. Every Uniweb room can be custom-designed to meet exact requirements, both in function and appearance. Feel free to dream and design! Uniweb prod- ucts will not rip or tear and are more fire resistant than traditional wood shelving and dry- wall. You will have a productive room that will last and continue to be a supporting member of your retail team for years to come. Since most of the fabrication and wiring is completed in the factory, and install starts at ground level, Uniweb's Tilt-Up rooms allow for safer working environment for installation crews than traditional drywall builds, and the reduced construction cycle decreases the opportunity for accidents. Uniweb Modular Rooms provide attractiveness, efficiency and longevity. Visit Uniweb at booth #2631. For more information, call 800.486.4932 or go to www.uniwebinc.com.