Issue link: http://osercommunicationsgroup.uberflip.com/i/620700
C o n s u m e r E l e c t r o n i c s D a i l y N e w s W e d n e s d a y, J a n u a r y 6 , 2 0 1 6 7 4 obsessed with adding value rather than maximizing profit; and provide a portal with tools that accomplish the client's objectives. CEDN: What are some of the unique tools that NSA provides? RW: One of the most effective tools pro- vided by NSA is the triage troubleshoot- ing system. NSA helps the client develop troubleshooting screens and flows for each individual model and incorporates them in the NSA portal. These triage screens are then used by the call center agent to guide the customer through a series of questions based on the experi- ence level of each consumer. Product usage education is provided where need- ed with the objective of eliminating unnecessary truck rolls. If the system determines that an on-site visit is required, the system indicates which parts are needed for the technician, if they are in stock and on which days a technician can provide on-site repair. The customer selects which day would be most conven- ient and the agent indicates that day in the NSA portal. The system then sends a dis- patch to the correct service provider, the system orders the correct part and has it shipped to the correct service provider. The customer also receives an email with a link to the customer portal that provides access to the status of the service event from start to finish. CEDN: Why is this important? National Service Alliance (Cont'd. from p. 1) RW: This process and tool immediately boosts customer confidence by answer- ing all questions on the first contact. The customer knows what will happen and when and realizes that it is very likely the product will be repaired on the first trip. It is surprising to see how many compa- nies have not yet implemented such a tool. We provide the tool and help them implement it at no additional charge. CEDN: What other unique services does NSA provide? RW: As a result of the NSA triage tool, NSA also provides End-To-End Analytics of product failures, customer education issues, parts usage based on symptom, and parts failure data. Imagine the value of capturing the problem the customer reported, what the technician actually saw and if the parts had actually failed. This data is tracked within NSA for each repair and provides valuable insights available through no other source. NSA's visual analytical tools enable the client to slice and dice and view the data from various perspectives. CEDN: Many of the largest enterprises struggle to capture that data. And NSA offers it to all clients? RW: That is correct. NSA has experi- enced great success by making these capabilities readily available to all clients regardless of size and budget. For more information, visit booth #31840, South Hall. today, such as timeless and borderless designs coupled with intuitive inter- faces. Serving up wireless products that meet current and emerging technology is where the company lives. The compa- ny is excited to unveil its 2016 multi category line of wireless products in its large suite at Caesars Palace. Some of the categories include portable audio, outdoor entertainment, video projectors and cameras. "It is important to remain nimble and opportunistic, yet at the same time tem- per the expectation of consumers embracing certain change with emerging technologies," says President and Chief Executive Officer Mike Nakamura. "The industry is awash with WiFi solutions and products, yet the ease of integration for the mainstream consumer is just not there yet. That is the challenge as well as the opportunity." Bem Wireless (Cont'd. from p. 1) Bem Wireless is addressing the WiFi audio category with what it believes is the best way to lead the con- sumer migration to this emerging cate- gory. At the same time, older wireless technologies can be very relevant or even find a new and repurposed use that fits the right consumer need. Bem Wireless launches a new brand centered around outdoor entertainment that has received stellar reviews from its retail partners. Nimble, creative and steadfast, Bem Wireless LLC has quickly garnered respect within the industry, and it is thankful for the wide trade and consumer acceptance thus far. "Where we are today is not where we will be tomorrow by any means." For more information, visit www.bem wireless.com, call 815.337.0541 or email inquiries@bemwireless.com. Bem Wireless is exhibiting at Caesars Palace. ULTIMATE IN CYBERSECURITY BY CODETEL THROUGH GATCA & BELECI CYBERPHONES As mobile phones have become more prevalent to everyday life, it's a surprise that mobile security tends to be one of the last features considered when purchasing a new smartphone, if at all. With the recent hackings and increased threats in the digital realm along with the consis- tent need to be connected at all times, security within our mobile devices and platforms should be of the utmost impor- tance now more than ever. To introduce the utmost mobile security measures in mobile protection, codetel is introducing the new age of cybersecurity at CES 2016 with a patent- ed combination of biometric technology and advanced encryption software. From TrueFace's facial recognition software to the COIN SL feature, which locks your device to the SIM, it is security you can trust to ensure that your digital assets are kept from prying eyes and unlocked only by your own unique biometric signature. Codetel delivers four layers of authen- tication to ensure the ultimate in mobile security: TrueFace, COIN SL, GeoLock and Duo AES Encryption. With TrueFace's facial recognition software, your mobile device is only unlocked with your own bio- metric signature unique to only you. The added security features — such as COIN SL's Device Lock Down feature, GeoLock's location-based security meas- ures and Duo AES Encryption to encrypt all of your mobile information, no matter where you are in the world — safeguard your mobile device from cyber- hacks and the invasion of your privacy. In partnership with Macate Group Corporation, codetel is premiering within Macate Group's newest line of GATCA Elite cyberphones, combining the ulti- mate in luxury and mobile security for the tech and style-savvy consumers in mind. Designed for both work and play, GATCA Elite cyberphones are protected with codetel's advanced security and are also pre-loaded with a suite of secure GATCA productivity apps to ensure pro- ductivity and security are at their peak for everyday demands. GATCA Suite apps include Mail, Messenger and EyeV, all of which pro- vide advanced encryption communica- tion platforms for state-of-the-art secure mobile communications. GATCA Mail provides encrypted mail services, ensuring every email is fully end-to-end encrypted. GATCA Messenger delivers fully end-to-end encrypted messaging that allows the user to send multiple attachments such as doc- uments and pictures through its protected member-to-member channel. GATCA EyeV end-to-end encrypts your video chatting communications while allowing up to 20 people to be gathered in one video conference call. It is the ultimate in mobile protection without compromise, the future secured with your partner for life. Visit codetel and feel the pinnacle of cybersecurity at your fingertips at CES International, booth #21431. For more information, stop by booth #21431, visit www.codetelsecurity .com, call 954.625.4531 or email support@codetelsecurity.com. GIRL SCOUTS: 'WHEN I WAS FOUR' By Claire Houston I was four when I built my first robot. Well, I helped find pieces while my older sister did the real work. Somehow the LEGOs came together and formed a machine that could sort candy by color. Little did I know that would be the first of many robots. I participated in all of the typical childhood activities – softball, Sunday school, joined my first robotics team at age eight and (of course) Girl Scouts. Robotics and Girl Scouts were always two separate activities, both things I loved doing, but I never saw how they would ever come together. I remember one robotics competition, I saw a Girl Scouts team, and was absolutely con- vinced they somehow bribed the judges with Thin Mints. How would the world of camping and cookie selling ever match with robot building and presenta- tions? I joined the Techno Chix, a FIRST Tech Challenge team offered through my council, and saw just how tightly the two worlds meshed. We ran workshops, went out into the community and did our best to inspire girls on the wonders of STEM. We had fun and loved spending time together, becoming not just teammates, but best friends. During my senior year of high school, I had a spectacular internship opportunity at Girl Scout head- quarters working with the Digital Cookie team. I loved sitting down at a conference table with women from around the world and different backgrounds, watching as they devel- oped this groundbreaking addition to the Girl Scout Cookie Program. I conducted a case study and presented my findings, as well as my Girl Scout story, at a con- ference this past July. I'm now a first year student at Mount Holyoke College. As a computer science major, with a spe- cial interest in cognitive science, I'm actively incor- porating all I have learned from Girl Scouts and robotics into my studies. Whatever my future plans are, I know they will involve inspiring another generation of girls. I am already on my way, co-coaching another Girl Scout robotics team here at school. Someday, when a young girl asks me how I've achieved my dreams, the answer will be simple – Girl Scouts. For more information, go to www.girlscouts.org or stop by booth #74760.