Issue link: http://osercommunicationsgroup.uberflip.com/i/365686
C h a i n D ru g s to re D a i l y 4 1 Tu e s d a y, Au g u s t 2 6 , 2 0 1 4 CLOUD COMMUNICATIONS CHANGES THE GAME The past year has seen a surge of inter- est among healthcare companies in cloud communications, according to the latest Forrester report on cloud computing and communications. TeleManager Technologies, Inc., which has been offering cloud-based IVR solutions to its customers in the phar- macy industry for more than 10 years, has witnessed firsthand an accelerating migration to cloud communications in the last year. There is a clear sea change in the pharmacy industry's approach to information technology. Cloud computing has become a permanent and pervasive game-chang- er for every aspect of the pharmacy industry's communications and infor- mation technology infrastructure, including its operating models, service offerings, collaborative capabilities and most importantly, end-user servic- es. The migration to the cloud has been hastened by the rapidly changing telecommunications and network land- scape, which has sharply turned away from traditional analog telephone lines and networks to broadband and VoIP- based services. Advancing its cloud-based offer- ings to the next level, TeleManager is merging the various components of iRefill™ Connect, its suite of pharma- cy automation and connectivity solu- tions using TeleManager's patented cloud-based and VoIP platform, into a Unified Communication as a Service (UCaaS) solution, allowing voice and data to flow freely between iRefill products and cloud communications services of TeleManager and other providers. The unified iRefill system delivers far greater flexibility, scalability and cost efficiency than previous solutions. "We're improving our customers' expe- rience in cloud communications," said Paul Kobylevsky, VP of Operations and COO of TeleManager. "We are creating a fully integrated customer experience in the cloud, merging cloud communi- cations, connectivity, mobility and other cloud services on our patented platform. We've brought it all together to optimize the system by streamlining the p r o d u c t i v i t y - enhancing fea- tures and benefits into our unified com- munications solution specialized for the pharmacy industry." The iRefill Connect allows phar- macies of any size to stay current with rapidly evolving communications tech- nology without having to worry about the headaches of redeployment or the costs of replacing obsolete hardware and software. TeleManager offers numerous innovative iRefill Connect products as part of the unified communication solu- tion: iRefill Voice, iRefill Mobile, iRefill Facebook, iRefill Text, iRefill Web, iRefill Messaging and iRefill Telecom. Importantly, the iRefill UCaaS system integrates seamlessly with iRefill Telecom or any other VoIP or cloud-based phone system, allowing customers the option to add iRefill products onto their existing advanced phone system. iRefill Telecom provides a solution that simplifies and unifies a pharmacy's business communications with voice and text communications, web conferencing, mobile integration, call recording, voice and video conferencing and a wide range of other application inte- grations. The system also includes consolidated management of multiple locations through a web portal, robust metrics and reporting for evaluating a pharmacy's operations and provides substantial economies of scale and cost savings through dynamic vir- tual phone line allocations. Because of the accelerating migra- tion to cloud communications, a phar- macy's competitive success is tied to its ability to quickly adapt to patient demands by offering the latest flexible and rapidly scalable technological options offered by cloud communica- tions. TeleManager's iRefill Unified Communications system provides a competitive advantage to any size phar- macy. TeleManager Technologies is con- tinuing its commitment to improving communications between pharmacies and patients. For more information, go to www.tele manager.com, call 973-679-6500 or 800-600-0435, email sales@teleman- ager.com or stop by booth 1024. KNAPP DEVELOPS OPTIMIZED SOLUTION FOR LONG TERM CARE MARKET As a global market leader for pharmacy and prescription automation, material handling solutions, supply chain and pharmacy process software, KNAPP Logistics Automation, Inc. solutions pro- vide state-of-the-art technologies with customized installation to support a wide range of requirements including low cost per script automation, ultimate patient safety and maximum security – "one designed process, one integrated sys- tem." Understanding the business processes of the long term care (LTC) market, KNAPP created an integrated work flow solution featuring an automat- ed storage and order fulfillment system utilizing OSR Shuttle™. The system is designed to provide the required storage capacity for pre-filled blister pack cards, NDC storage in bottles/vials or over-the- counter (OTC) products. The entire sys- tem is also designed for easy expansion if required. The order fulfillment process is highly optimized to ensure error-free, unflawed processes. This provides maxi- mum safety compliance and a highly- controlled order fulfillment environment. Some of the major advantages of the system are its: uniquely identified and managed storage locations for each item; 100 percent card inventory control and inventory availability; FEFO (first expire first out) card inventory allocation to out- bound cartons; lot number tracking and management at all levels; streamlined, system-guided work processes to increase productivity while avoiding errors; production capacity and processes of the design allows for fulfillment of demand on a one-day to same day basis; color- enabled print-and-apply technology for patient specific labels integrated with five-color printing technology for indica- tion of administration time; and automat- ed NDC and patient label verification, eliminating the need for pharmacist veri- fication stations. Finally, as part of the fulfillment process, blister pack cards are organized within the outbound cartons by patient, and then within each patient, the cards are organized by time to administer to the patient; between each different patient in an outbound carton, there is a black divider card placed in order to clearly differentiate the patients within a carton for the nurse/administrator of the drugs at the long term care facility. KNAPP solutions provide unmatched results for accuracy, safety, quality and performance at every step in the fulfillment process. Regardless of hourly/daily output, the process is optimized using highly configurable compo- nents to allow the client to minimize operator tasks. The system is designed to function with fewer opera- tors, thereby avoiding the opportunity for errors while increasing performance. Regardless of your automated pharmacy needs, KNAPP provides integrated phar- macy solutions to fit your facility needs. From single pill dispensing to unit of use picking, from receiving to shipping, KNAPP is your partner for all your phar- macy automation plans. KNAPP Logistics Automation Inc., a member of the KNAPP group, is head- quartered in Kennesaw, Ga. KNAPP has been a leader in improving prescription accuracy and safety since introduction of its original automated tablet dispenser in 1999. For more information, contact KNAPP at 678-388-2880, email sales.us@knapp.com, stop by booth 1708 or visit www.knapp.com. TRICALM RELIEVES ITCH FIVE TIMES BETTER THAN HYDROCORTISONE The introduction of TriCalm Steroid Free Hydrogel has truly shaken up the Anti-Itch category, and newly released data reveals that TriCalm is clinically shown to reduce itch five times more than 1 percent hydrocortisone. For years, consumers had limited options when seeking products that effectively reduce itch, with the vast majority turning to hydrocortisone products. The introduction of TriCalm provided frustrated consumers with an entirely new way to battle itch, burn or sting. Recent studies back up what those who have used TriCalm have been saying; that it is truly more effective in reduc- ing itch. TriCalm's unique formulation attacks itch in a completely new way, by reducing the sensitivity of the spe- cific nerves that signal itch, burn or sting to the brain. These recent studies confirm what TriCalm users and advo- cates have been saying; TriCalm reduces itch more effectively than hydrocortisone. This is especially significant because many consumers have expressed concerns over the continued use of steroidal products (like hydro- cortisone), and worry about their safe- ty. Previous options were limited, and oftentimes ineffective. Steroid-free TriCalm provides a safe and effective solution. "This most recent study proves something we have long known," said Justin Brown, TriCalm's Vice President of Sales. "TriCalm truly works like nothing else. We hear regu- larly from people how TriCalm has lit- erally changed their life. We often think of itch as merely a nuisance, but the truth is for those who suffer from chronic conditions it is much more than that." TriCalm has grown rapidly since its release in 2013, and is the fastest growing product in the Anti-Itch cate- gory. Look for TriCalm to continue to grow as more consumers learn that they have a new way to attack an age old problem. Data on File, Cosmederm Bioscience, July 2014 TriCalm ® hydrogel versus 1 percent hydrocortisone (and 2 percent diphenhy- dramine) in a double- blind, vehicle controlled, randomized study utilizing a cowhage-induced itch model, n=44. For more information, visit www .tricalm.com. Direct sales inquiries to master broker David Biernbaum & Associates LLC. David can be reached at 314-434-6008 or david@biern- baum.com. In addition, Justin Brown can be reached at the company at 858- 550-1900, ext. 137 or jbrown@cosme- derm.com. To learn more, visit booth 2283.