Issue link: http://osercommunicationsgroup.uberflip.com/i/261544
R e s t a u r a n t D a i l y N e w s 4 1 S a t u r d a y, M a y 1 8 , 2 0 1 3 QUICKCUE HELPS WITH BETTER GUEST ENGAGEMENT Engagement is defined as an emotion- al involvement or commitment. Guest engagement means establishing and maintaining strong emotional connec- tions between restaurant and guests. How is this possible, given that restau- rant staffs are made up of dozens of different team members, and have hun- dreds, maybe thousands of guests per month? The team at Quickcue believes, at its core, guest engagement is no different that the engagement between two people. When a hospitality team, as a whole, lis- tens to guest needs, preferences and feed- back, remembers and recalls this infor- mation, and responds in ways that sur- prise and delight real engagement occurs, transforming guests into loyal ambassa- dors and advocates. Today, more than ever, people dine out for reasons much deeper than just eat- ing; they desire an experience. Since each guest has different needs, desires, and preferences forming the foundation of their anticipated experience, teaching a team to listen or "read a table" well is essential to making sure guests have the experience they desire. Asking the right questions, at the right time, and in the right way can pro- vide valuable information needed to deliver a great dining experience. Unfortunately, doing this consistently presents some challenges: 1. Efficiently collecting and properly utilize guest information, preferences and opinions. 2. A tremendous amount of informa- tion needs to be stored about each guest to be effective for future use. 3. Transferring guest specific infor- mation to team members effectively is difficult at best and impossible in reality. 4. Guests may remember a server who provided a good experience during their last visit, but unlikely. 5. If a guest does remember, the con- nection is with the server not necessarily the restaurant. Quickcue's suite of products will help make a delightful, exceptional and surprising dining experience possible every time. The company's guest experi- ence platform will gather information about guests' needs and preferences and put it at the fingertips of your team mem- bers at the precise moment it is needed to delight the guest. Your entire team will have access to valuable guest insights developed over the course of the guest's visits to your restaurant, allowing everyone to deliver tailored and exceptional experi- ences. These quality experiences create a meaningful and sustainable relation- ship between the guest and your restau- rant resulting in true guest engagement, which leads to greater advocacy, loyal- ty, and visit frequency. However, tech- nology can only advance the relation- ship so far. The real experience and the real con- nection happens when we start believing that the primary path to success is through listening to guests and consis- tently see the dining experience from their point of view. Quickcue is creating tools to make these connections and their resulting ben- efits easier, but there is no substitute for looking people in the eye, offering a gen- uine smile, and providing thoughtful empathy. Quickcue simply enables and inspires exceptional hospitality. For more information or to schedule a demo of Quickcue's guest experience plat- form, visit the Quickcue team at www.quickcue.com or stop by booth 6267. RENAU EXPANDS UCM-1000 FAMILY OF TOUCHSCREEN CONTROLS Renau Electronic Laboratories has expanded the highly acclaimed UCM- 1000 Series of TFT resistive touchscreen displays with a variety of different sizes to meet any commercial foodservice equipment control application. Now available in a compact 3.5-inch (UCM-1035), standard 4.3-inch (UCM- 1043), or jumbo-sized 7-inch (UCM- 1070) display, the UCM-1000 Series offers equipment operators a sophisticat- ed control that can be configured and installed either horizontally or vertically on the front of a controlled appliance. Measuring less than an inch deep, the UCM-1000 Series is compact and versatile enough to allow equipment manufacturers to mount it on virtually any available panel space. Using Renau's Single Wire Communication Network, the UCM-1000 Series connects to any of Renau's compact, powerful hybrid microprocess controllers to power even the most intensive and demanding appli- cations. Equipment operators and cus- tomers see a sleek, vibrant color display that can easily be mounted anywhere on the appliance while keeping the process controller out of sight within the con- trolled equipment, reducing the need for expensive and complicated harnesses. With the ability to quickly and easi- ly access and select programs, as well as full support for Day Part Programming, training equipment operators to use the UCM-1000 Series is fast and simple. Equipment operators can quickly and easily read the UCM-1000 Series' high- resolution color display from across the kitchen, and because the screen is the interface, use is incredibly intuitive and easy and designed to help reduce operator error and food waste. The UCM-1000 Series can even help guide a service technician through troubleshooting and repair. Easily upgradeable and fully repro- grammable, the UCM-1000 Series allows recipe menus and system configurations to be quickly updated through the media- tion of Renau's Universal Host Adaptor (UHA) and custom Windows-based soft- ware, which allows for the creation of custom recipe menus, warning alarms, sound files, and system configurations that can be stored on an authorized user's hard drive for future use and reference, or for larger organizations, emailed to a remote colleague. When it comes time to update the system, simply save the desired file onto a USB flash drive and reprogram the products with the use of a Renau UHA Series Adaptor. The UCM-1000 Series is also completely compatible with the Renau's new WHA Series of WiFi adapters. In order to perform in the most demanding foodservice industry environ- ments, all Renau products are fully encapsulated for outstanding protection from extreme temperatures, humidity and shock. Designed and manufactured in the U.S., all Renau products are rigorously tested and come with an industry-leading three year warranty. For more information about Renau Electronic Laboratories, please visit www.renau.com, stop by booth 4454 or call 818-341-1994. GREEN WAVE PRODUCES GREEN FOODSERVICE DISPOSABLES Green Wave International, Inc., was formed in 2001 with a goal of chang- ing the perception of foodservice dis- posables from one of common use to one of functionality. The company also wanted to provide something better for our planet that was non-toxic and derived from plants. From that vision, a new product line was introduced to the United States—Bagasse. From that fledgling beginning, Green Wave has grown to be the largest manufacturer of "green" foodservice disposables and today, is looked upon world- wide as a leader in innovation. Recently, Green Wave announced a strategic alliance with Greenpacks, Inc., a global manufacturer of environ- mentally friendly hot cups, soup con- tainers and cold cups, with sales of $100 million worldwide. This alliance strengthens the company's commit- ment to bring operators the most com- prehensive breadth of environmentally friendly foodservice disposables that are 100 percent com- postable. Now, cups and lids are compostable as well. The company invites you to stop by booth 7140 at the NRA Show May 18 to 21 and view the New Wave! For more information on Green Wave stop by the NRA Show booth 7140. For more than a decade FancyHeat ® has been a leader in providing innovative products to the chafing dish fuel market. With this in mind, the company once again finds itself displaying its creative thinking with the introduction of its new home use Party Buffet pack. Other prod- ucts now available from the company are the high-performance portable butane stoves, replacement butane cartridges and butane torches. The stoves have a unique burner, which produces evenly distributed heat beneath pans to cook and heat food effi- ciently. They offer adjustable heat con- trol, from boil to simmer with a 10,000 BTU output. The butane stove comes with a durable carrying case for worry- free transport. As with all of the other FancyHeat product lines, the new FancyHeat Party Buffet pack offers many of the original ideas that have made the company so suc- cessful since the inception in just over a decade. Retail store owners are finding FancyHeat's pack- aging irresistible and prof- itable! Because the FancyHeat Buffet Party Pack comes in two pieces, it is half the size of your tra- ditional rack size. That means a store can put double the amount of buffet packs out on the store floor and customers can con- veniently fit them in their shopping carts makes for easy transport home. Each FancyHeat Party Buffet Pack comes with the two-piece safety interlocking rack™, two plastic serving utensils, two food trays and a water pan. Each FancyHeat Party Buffet pack will also contain two cans of the company's premier fuel line. For more information on FancyHeat products, visit booth 7654 at the 2013 NRA Show. After the show visit www.FancyHeat.com. FANCYHEAT INTRODUCES PARTY BUFFET PACK PORTABLE BUTANE STOVE AT NRA 2013